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Shipping Policy
Shipping Policy – JennyOrr
At JennyOrr, we strive to deliver your orders quickly and reliably. Below you'll find detailed information about our shipping options, delivery times, and associated costs for different regions.
Shipping Options & Delivery Times
Domestic Shipping (Mainland China)
| Shipping Method | Delivery Time | Cost (RMB) |
|---|---|---|
| Standard Shipping | 3-5 business days | ¥15 |
| Express Shipping | 2-3 business days | ¥25 |
| Same-Day Delivery* | Within 24 hours | ¥50 |
*Available in select cities (Shenzhen, Shanghai, Beijing, Guangzhou) for orders placed before 12PM local time
International Shipping
Asia
| Country/Region | Shipping Method | Delivery Time | Cost (USD) |
|---|---|---|---|
| Hong Kong, Macau | Standard | 3-5 business days | $12 |
| Taiwan | Standard | 5-7 business days | $15 |
| Japan | Express | 4-6 business days | $18 |
| South Korea | Express | 4-6 business days | $18 |
| Singapore | Express | 5-7 business days | $20 |
| Other Asian countries | Standard | 7-14 business days | $25 |
North America
| Country | Shipping Method | Delivery Time | Cost (USD) |
|---|---|---|---|
| USA | Express | 5-8 business days | $25 |
| Canada | Express | 7-10 business days | $28 |
Europe
| Country | Shipping Method | Delivery Time | Cost (USD) |
|---|---|---|---|
| UK | Express | 6-9 business days | $30 |
| Germany | Express | 6-9 business days | $30 |
| France | Express | 6-9 business days | $30 |
| Other EU countries | Standard | 10-15 business days | $35 |
Oceania
| Country | Shipping Method | Delivery Time | Cost (USD) |
|---|---|---|---|
| Australia | Express | 7-10 business days | $28 |
| New Zealand | Standard | 10-14 business days | $32 |
Important Shipping Notes
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Processing Time: All orders are processed within 1-2 business days (excluding weekends and holidays)
-
Customs & Duties: International customers are responsible for any applicable customs fees or import taxes
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Order Tracking: You will receive a tracking number via email once your order ships
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Shipping Delays: During peak seasons (November-January), delivery times may be extended by 3-5 business days
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Remote Areas: Additional delivery time (2-3 days) may apply for remote locations
Free Shipping Offers
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Domestic: Free standard shipping on orders over ¥300
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International: Free express shipping on orders over $200 USD
Undeliverable Packages
If a package is returned to us as undeliverable:
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We will contact you to confirm the shipping address
-
You may choose to reship (additional shipping fees may apply) or receive a refund (minus original shipping costs)
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